Frequently Asked Questions
I’m interested, how do I sign up?
Great! We’re excited to help you out. It’s easy to get started. On the plans and pricing page, you can select the number of hours that works for your needs. If you are unsure or would like to schedule your FREE consultation, you can click on “Book a FREE Consultation” button or simply email us at hello@wrksourcing.com.
What’s the process of working with wrksourcing team?
It’s easy! First step is your FREE Consultation. We want to get to know YOU and your business. Once you speak to our team, we will follow up with a custom wrksourcing questionnaire to dig even deeper on your business to help determine your true business needs and what the best combination of hours and virtual support will be. Next, you’re introduced to your virtual assistant(s) and we get to work!
What if I have a request that isn’t listed on the website?
We love a challenge. Please ask away at hello@wrksourcing.com or during your FREE consultation, and our virtual assistants will let you know if it’s possible. You can rest assured that we will work tireless to complete your task, even it’s something that we don’t typically execute.
Can I cancel anytime?
Yes, you sure can. We hope you don’t ,but we completely understand if you need to leave us. You will be refunded for any unused hours from your bucket for the month.
Do my tasks expire?
They do, eventually. However, we love to be flexible for our partners, so we allow your hours to carry over for one (1) month if you need a little extra time.
How do you select your Virtual Assistants?
We have a rigorous process that we use to select our assistants. We use a third-party organization to ensure we are offering the highest quality of support for you. All VAs are college and university educated and are proficient in written and verbal communication. Right now, we offer English only support but are looking to expand to additional languages.
What are your hours? Can I contact my assistant at any time?
You can contact your assistant at any time with the level of urgency. We offer a response time of 1-day unless urgent which we will aim to get back to you within the same day. If you are working with a dedicated VA, you can set regular work hours that best fit your needs.
Can you make purchases for me?
Yes, you can securely share your credit card details with your assistant or the login information for sites with one-click purchasing, like Amazon. However, we cannot and do not store your credit card or financial information.
Can I share passwords with my assistant?
Yes, we accept passwords securely shared using LastPass. Just contact us when you’re ready to share them and we’ll provide you with the necessary info.
Can I have you perform the same tasks every month?
Absolutely. If you have recurring tasks, please indicate this to your assistant and they will perform these tasks automatically every month unless instructed otherwise.
Where are you virtual assistants located?
We access a pool of virtual support from all over the world. We have virtual assistants overseas, as well as in North America.
Why should I go with wrksourcing over other virtual assistant companies and freelance services?
How much time do you have? Seriously though, there are so many great options out there but with wrksourcing you’re getting an experience that is proven and truly unique. We care about your business and want to see you succeed. It’s our main mission. To achieve that, we not only get to know your business inside and out, but we get to know you as a person. Try us out and you will very quickly feel at ease knowing that wrksourcing has the best interest in mind, and oh, can help you grow your business.
What is a wrksourcing consultant?
Excellent question. You will often hear us talk about our unique formula of consulting meets virtual support. We take a consultative approach when we first meet you (to learn about your business and you as a person), as well as on an ongoing basis (to ensure you’re succeeding and we’re adding as much value as possible). Our wrksourcing team follows this approach, however, if you’re looking for a more in-depth consultation, we have experienced in-house consultants that you can speak to at an additional cost.